Known guests
4,812
+186 this month
Repeat rate
62%
+4 pts vs last quarter
Avg lifetime value
₹1.49L
Platinum ₹8.65L
Celebrations this week
14
3 tonight
In the room now
Recognise them
Segments
Who they are
Loyal regulars
18%
≥12 visits/yr · 46% of revenue
Occasion diners
34%
Anniversaries, birthdays
Corporate
21%
GSTIN invoices, higher covers
New
19%
First 90 days
Lapsed
8%
No visit in 180 days
Loyalty
Programme
Platinum
₹5,00,000 lifetime
12% back · private room priority
Gold
₹1,50,000 lifetime
8% back · birthday dessert
Silver
First visit
4% back
Points accrue on settled bills only — a voided or refunded bill reverses its points the same night.