Guest Book · Noir

Known guests

4,812

+186 this month

Repeat rate

62%

+4 pts vs last quarter

Avg lifetime value

₹1.49L

Platinum ₹8.65L

Celebrations this week

3 tonight

Vikram Anand

19 visits · last Tonight

Platinum

Avg spend

₹36.1k

Lifetime

₹6.86L

FavouriteMalabar Lobster Thermidor

Birthday—

SentimentNPS 8/10

Farhan Qureshi

19 visits · last 26 days ago

Silver

Avg spend

₹29.3k

Lifetime

₹5.56L

FavouriteNoir Signature — Oud & Mint

Birthday—

SentimentNPS 8/10

Meher Dastur

18 visits · last 4 days ago

Platinum

Avg spend

₹29.2k

Lifetime

₹5.26L

FavouriteOysters, Three Ways

Birthday—

SentimentNPS 10/10

Sanya Kapoor

19 visits · last Tonight

Gold

Avg spend

₹25.5k

Lifetime

₹4.85L

FavouriteDry-Aged Duck, Cherry & Star Anise

Birthday—

SentimentNPS 8/10

Ananya Iyer

20 visits · last Tonight

Gold

Avg spend

₹21.4k

Lifetime

₹4.29L

FavouriteHeirloom Beet Tartare

Birthday—

SentimentNPS 8/10

Rohan Verma

18 visits · last 11 days ago

Silver

Avg spend

₹23.7k

Lifetime

₹4.27L

FavouriteKerala Negroni

Birthday—

SentimentNPS 8/10

In the room now

Recognise them

Vikram Anand

V1 · 19 visits

Allergy: shellfish · Still water · Prefers private

Meher Dastur

V3 · 18 visits

Favourite: Oysters, Three Ways

Sanya Kapoor

T3 · 19 visits

Favourite: Truffle Burrata

Segments

Who they are

Loyal regulars 18%

≥12 visits/yr · 46% of revenue

Occasion diners 34%

Anniversaries, birthdays

Corporate 21%

GSTIN invoices, higher covers

New 19%

First 90 days

Lapsed 8%

No visit in 180 days

Loyalty

Programme

Platinum

₹5,00,000 lifetime

12% back · private room priority

Gold

₹1,50,000 lifetime

8% back · birthday dessert

Silver

First visit

4% back

Points accrue on settled bills only — a voided or refunded bill reverses its points the same night.

Guest book

Add a guest

Name

Phone

Stored encrypted; searchable by exact number only.

Tier

Birthday

What the pass should know

Allergies

Comma separated. These reach the captain’s card, so keep them short.

Water

Seat

Favourite

Tags

Happy to hear from us Consent, recorded. Not a default.

Guest book

Vikram Anand

Name

Phone

Stored encrypted; searchable by exact number only.

Tier

Birthday

What the pass should know

Allergies

Comma separated. These reach the captain’s card, so keep them short.

Water

Seat

Favourite

Tags

Happy to hear from us Consent, recorded. Not a default.

Right to erasure

Destroys the name, number, email and everything noted about them. The bills stay, with nobody’s name against them — tax law needs the record and the guest does not appear in it. There is no undo.

Vikram Anand

Points

Balance

Worth ₹0.00 at the till, up to half of any one bill. Spent from the billing screen, against the bill it is settling.

Every movement

Nothing yet. Points appear here the night their first bill settles — this list is the whole history, and it is only ever added to.

Adjust by hand

Goodwill after a bad night, a correction, a promotion. Negative to take points back. It costs a PIN and a reason because it moves a balance with no meal behind it — and the reason is what somebody reads at the next audit.

Guest book

Farhan Qureshi

Name

Phone

Stored encrypted; searchable by exact number only.

Tier

Birthday

What the pass should know

Allergies

Comma separated. These reach the captain’s card, so keep them short.

Water

Seat

Favourite

Tags

Happy to hear from us Consent, recorded. Not a default.

Right to erasure

Destroys the name, number, email and everything noted about them. The bills stay, with nobody’s name against them — tax law needs the record and the guest does not appear in it. There is no undo.

Farhan Qureshi

Points

Balance

Worth ₹0.00 at the till, up to half of any one bill. Spent from the billing screen, against the bill it is settling.

Every movement

Nothing yet. Points appear here the night their first bill settles — this list is the whole history, and it is only ever added to.

Adjust by hand

Guest book

Meher Dastur

Name

Phone

Stored encrypted; searchable by exact number only.

Tier

Birthday

What the pass should know

Allergies

Comma separated. These reach the captain’s card, so keep them short.

Water

Seat

Favourite

Tags

Happy to hear from us Consent, recorded. Not a default.

Right to erasure

Destroys the name, number, email and everything noted about them. The bills stay, with nobody’s name against them — tax law needs the record and the guest does not appear in it. There is no undo.

Meher Dastur

Points

Balance

Worth ₹0.00 at the till, up to half of any one bill. Spent from the billing screen, against the bill it is settling.

Every movement

Nothing yet. Points appear here the night their first bill settles — this list is the whole history, and it is only ever added to.

Adjust by hand

Guest book

Sanya Kapoor

Name

Phone

Stored encrypted; searchable by exact number only.

Tier

Birthday

What the pass should know

Allergies

Comma separated. These reach the captain’s card, so keep them short.

Water

Seat

Favourite

Tags

Happy to hear from us Consent, recorded. Not a default.

Right to erasure

Destroys the name, number, email and everything noted about them. The bills stay, with nobody’s name against them — tax law needs the record and the guest does not appear in it. There is no undo.

Sanya Kapoor

Points

Balance

Worth ₹0.00 at the till, up to half of any one bill. Spent from the billing screen, against the bill it is settling.

Every movement

Nothing yet. Points appear here the night their first bill settles — this list is the whole history, and it is only ever added to.

Adjust by hand

Guest book

Ananya Iyer

Name

Phone

Stored encrypted; searchable by exact number only.

Tier

Birthday

What the pass should know

Allergies

Comma separated. These reach the captain’s card, so keep them short.

Water

Seat

Favourite

Tags

Happy to hear from us Consent, recorded. Not a default.

Right to erasure

Destroys the name, number, email and everything noted about them. The bills stay, with nobody’s name against them — tax law needs the record and the guest does not appear in it. There is no undo.

Ananya Iyer

Points

Balance

Worth ₹0.00 at the till, up to half of any one bill. Spent from the billing screen, against the bill it is settling.

Every movement

Nothing yet. Points appear here the night their first bill settles — this list is the whole history, and it is only ever added to.

Adjust by hand

Guest book

Rohan Verma

Name

Phone

Stored encrypted; searchable by exact number only.

Tier

Birthday

What the pass should know

Allergies

Comma separated. These reach the captain’s card, so keep them short.

Water

Seat

Favourite

Tags

Happy to hear from us Consent, recorded. Not a default.

Right to erasure

Destroys the name, number, email and everything noted about them. The bills stay, with nobody’s name against them — tax law needs the record and the guest does not appear in it. There is no undo.

Rohan Verma

Points

Balance

Worth ₹0.00 at the till, up to half of any one bill. Spent from the billing screen, against the bill it is settling.

Every movement

Nothing yet. Points appear here the night their first bill settles — this list is the whole history, and it is only ever added to.

Adjust by hand

Keeping Vikram Anand

Merge a duplicate

The other record

Bills, orders, reservations and feedback move onto Vikram Anand. The other record goes; this one keeps both histories. It cannot be undone, which is why it asks rather than offering to guess at duplicates itself — two people can share a name, and being told you are somebody else is worse than being asked twice.

Keeping Farhan Qureshi

Merge a duplicate

The other record

Bills, orders, reservations and feedback move onto Farhan Qureshi. The other record goes; this one keeps both histories. It cannot be undone, which is why it asks rather than offering to guess at duplicates itself — two people can share a name, and being told you are somebody else is worse than being asked twice.

Keeping Meher Dastur

Merge a duplicate

The other record

Bills, orders, reservations and feedback move onto Meher Dastur. The other record goes; this one keeps both histories. It cannot be undone, which is why it asks rather than offering to guess at duplicates itself — two people can share a name, and being told you are somebody else is worse than being asked twice.

Keeping Sanya Kapoor

Merge a duplicate

The other record

Bills, orders, reservations and feedback move onto Sanya Kapoor. The other record goes; this one keeps both histories. It cannot be undone, which is why it asks rather than offering to guess at duplicates itself — two people can share a name, and being told you are somebody else is worse than being asked twice.

Keeping Ananya Iyer

Merge a duplicate

The other record

Bills, orders, reservations and feedback move onto Ananya Iyer. The other record goes; this one keeps both histories. It cannot be undone, which is why it asks rather than offering to guess at duplicates itself — two people can share a name, and being told you are somebody else is worse than being asked twice.

Keeping Rohan Verma

Merge a duplicate

The other record

Bills, orders, reservations and feedback move onto Rohan Verma. The other record goes; this one keeps both histories. It cannot be undone, which is why it asks rather than offering to guess at duplicates itself — two people can share a name, and being told you are somebody else is worse than being asked twice.